Privacy Policy
We value your privacy at CircleEmberMirror
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you willingly supply, such as your name, company name, email, phone, delivery addresses, and your specific floral requests. We also obtain payment details at checkout, handled securely via our payment partners.
For our corporate clients, we might also collect extra business information, like company registration data, preferred delivery timelines, and budget constraints, to tailor our service to your business requirements.
Our site automatically collects technical details when you visit, such as your IP address, browser, device data, and your navigation through the site. We use this to enhance performance and learn how clients discover our services.
How We Use Your Information
We primarily use your data to complete floral orders and deliver outstanding customer service, including processing orders, arranging deliveries, crafting custom designs per your specs, and staying in touch about your service needs.
We also utilize information to enhance our offerings and the website experience, helping us identify which corporate floral services are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
CircleEmberMirror respects your privacy and does not sell your personal data to third parties. We disclose information only as needed to deliver our services or when legally required.
We may share essential information with trusted service partners assisting our operations, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they render to us.
We may reveal information when required by law, a court order, or government request. We may also share to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat protecting your personal data with utmost seriousness and employ suitable technical and administrative steps to safeguard it. This includes safe data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Only personnel with a legitimate need to handle the data to deliver services can access customer information.
Although we use robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Subject to applicable laws, you may access, correct, erase, or limit how your information is used.
To exercise these rights, reach out to us via the contact details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal duties. Retention durations differ based on the data type and its intended purpose.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years to satisfy tax and accounting needs
- Website analytics data: 26 months for analysis to improve services
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies allow us to remember your preferences and assess site performance.
You can manage cookie choices via your browser settings. Note that turning off some cookies may impact how the site functions. For more details on how we handle cookies, please consult our Cookie Policy.
Third-Party Links
This site might include links to external sites or services. This privacy policy covers only CircleEmberMirror and our site. We are not accountable for the privacy practices of those external sites.
We recommend that you examine the privacy policies of any third-party sites you access via links on our site.
Policy Modifications
We might periodically revise this privacy policy to reflect changes in our practices, offerings, or regulatory requirements. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have inquiries about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
CircleEmberMirror Privacy Team
Floral Street, London
London, United Kingdom WC2E 9HD
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within five business days.